2017 · Senior UX Designer
CMS EQRS
Enterprise reporting experience for dialysis facilities supporting quality, compliance, and clinical operations.
- CMS
- Healthcare
- Data
The problem
Facility staff faced heavy cognitive load entering and validating quality reporting data across complex CMS requirements.
The outcome
Helped facilities complete quality reporting with fewer errors and clearer operational visibility.
Process
How the work moved from insight to delivery
Case study process
Research
Research facility workflows and reporting pain
Interviewed dialysis facility users and stakeholders to understand how quality reporting actually happens day to day — and where legacy software created risk.
- User interviews with facility staff
- Task analysis for data entry and validation
- Review of legacy system constraints